About the Invoice

A Short Guide Through Your Si.mobil Invoice

We have improved Si.mobil's invoice. It is now much friendlier to use.

More details on the new invoice.

Get to know your Invoice

You can find a range of information on your invoice, included there to help you keep track of your subscription. Click on an individual item on the interactive invoice below or on the category on the left side of the invoice to see a walk-through of all the elements of your invoice.

Subscriber information

This field includes all the subscriber’s information. The subscriber is not necessarily the user of the subscription contract. The actual user of the subscription is shown in the field 'Information on the user and the subscription'.

Invoice number (reference)

The invoice number is a 13-digit number, which is different every month. In order to book payments correctly it is important that you enter the invoice number into the reference field when paying your invoice.

Accounting period

The monthly subscription fee is charged for the accounting period listed on the invoice.

ID for VAT

This is the VAT Identification number every taxable person has.

Reference number for the approval

The approval number for subscribers with automatic payment from their bank account.

Information on the user and the subscription

The information for the user of the phone number for which the invoice is issued, the description of subscription plan and the options activated, and the amounts carried over from/to the next accounting period, if the subscriber has a subscription plan with such an option.

Number of events

The number of all the events – subscriptions, calls made, text/multimedia messages sent, data transfer sessions, purchases, etc.

Amount

The amount of services rendered (e.g. minutes, messages, MB), with used amounts, rounded to the accounting period, as set in the pricelist.

Total value excluding VAT

This is the price for services per unit excluding VAT, as set in the pricelist. Where price is not listed, the service is free, or part of the bundled allowance.

Subscription fees

The Subscription fees segment lists all the fixed monthly subscription fees (subscription plans and active options).

Services in Slovenia

Services in Slovenia are those services used in Slovenia during the accounting period. The items highlighted in gray are free or part of the bundled allowance included in the monthly subscription plan. The items not highlighted are the services used above the bundled allowances, and therefore charged according to the valid pricelist.

Services abroad

Services abroad are those services used in a foreign country during the accounting period. The last date the services were charged is listed, as due to possible delays in the delivery of the usage data some services may be charged in the next invoice. Services charged abroad include received calls, as well as calls received to voicemail.

Other sections

This includes other services you might have used (Moneta, calls to commercial services, etc.).

Payment amount

This is the amount for payment, and includes the sum of all the total values with included VAT, along with any default interest.

Payment amount

This is the amount for payment, and includes the sum of all the total values with included VAT, along with any default interest.

Invoice number (reference)

The invoice number is a 13-digit number, which is different every month. In order to book payments correctly it is important that you enter the invoice number into the reference field when paying your invoice.

Want to know even more details about your invoice? See the frequently asked questions below.

The advantages of the redesigned invoice include an improved overview of the services rendered, which makes it easier to monitor and analyze your usage.

The new invoice emphasizes information on the subscriber, user, subscription plan, and extra options (data transfer, text messages, multimedia messages), and the amounts included in the subscription plan or option.

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The invoice lists all the subscription fees and the services in 6 categories:

  • the monthly subscription fee, which includes all the monthly subscription fees; those for subscription plans, as well as those for extra options for data allowance, text messages, or other payable options;
  • services conducted in Slovenia: this category lists all services conducted in Slovenia. If different prices are charged for a certain service, they will be listed each in their own line;
  • services conducted abroad: this category lists all services conducted in a foreign country, which we receive from foreign operators up to the date the invoice is issued;
  • payments and purchases: this category lists all additional purchases (e.g. Moneta);
  • value-added services: this category lists all services from commercial providers (e.g. calls to 090 numbers).
  • The redesigned invoice also includes the amount of outstanding invoices.
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The column “Number of events” refers to the number of services conducted, listed in lines (e.g. number of subscription fees, text/multimedia messages sent, data transfer sessions conducted).

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The listed services from an accounting period are divided into categories. The charged services are only those services not included in the subscription plan, and those exceeding bundled allowances of an individual subscription plan and/or option.

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Listing the services by categories provides a better overview of the invoice. The list of services clearly shows which services were conducted in Slovenia and which abroad. Also, they are still listed chronologically within each section.

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The item “Amounts carried over from the previous period” includes the amounts from the previous accounting period which you did not use up. The item “Amounts carried over into the next month” includes the total amount of unused allowances transferred into the next accounting period. This only pertains to the subscription plans which allow for carrying over of unused allowances.

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The information on the subscription plan is included on all invoices. It is written in the field above the list of services conducted on the individual invoice for one subscription plan. On the joint invoice for several subscription plans this information is written in the field above the list of services conducted and in the table for each phone number separately.

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The information category will list the new subscription plan, i.e. the one that was active on the date the invoice was issued.

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For business customers with several subscription plans the individual plans will not be included in the invoice the user receives. This information is included in the joint invoice for each phone number.

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The services listed on the redesigned invoice are charged proportionately from the date of activation to the end of the billing period. If the option was active for the whole month, the value is 1 (1 means whole month). If the option was activated 15 days before the end of the accounting period, the value is 0.5 (0.5 means half a month). If the option was activated during the accounting period, the subscription fee is charged proportionately with regard to the number of days until the end of your accounting period.

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The itemized invoice is still free for customers receiving the e-invoice to their email address, and can also be viewed on the Moj Si.mobil portal.

Subscribers receiving a printed itemized invoice will stop receiving it starting on 10 August 2014.

If you would like to continue receiving the itemized invoice or monitoring it, you can select between:

  • receiving the printed itemized invoice. The monthly fee for the printed itemized invoice is EUR 1.70. You can activate this option the Moj Si.mobil portal, by visiting any Si.mobil’s point of sale, or by calling customer support at 040 40 40 40;
  • viewing the itemized invoice for free on the Moj Si.mobil portal;
  • receiving the invoice and the itemized invoice to your email address for free.
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The list of individual services conducted, i.e. the itemized invoice, is available per request with each monthly invoice. The last three digits of the phone numbers in the list are redacted in accordance with the legislation.

Customers receiving e-invoices can get an itemized invoice free of charge.

Customers receiving printed invoices can select between:

  • receiving the printed itemized invoice. The monthly fee for the printed itemized invoice is EUR 1.70. You can activate this option the Moj Si.mobil portal, by visiting any Si.mobil’s point of sale, or by calling customer support at 040 40 40 40;
  • viewing the itemized invoice for free on the Moj Si.mobil portal.

You can opt to receive the invoice and the itemized invoice to your email address for free.

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You can still receive the printed invoice and access the itemized invoice for free on the Moj Si.mobil portal.

You can also opt to receive an e-invoice. This way you will be receiving the invoice and the itemized invoice in an electronic format (e-invoice). The combination of receiving a printed invoice and an itemized invoice in an electronic format (to your email address) is not possible.

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Yes, you can also order an itemized invoice for a past period. In accordance with valid legislation this is possible only for the past 3 months.

You can always check your past 3 itemized invoices on the Moj Si.mobil portal.

In order to receive a copy of the itemized invoice for the past three months, the subscriber has to submit a signed request in writing or submit it at a Si.mobil point of sale. You then receive the copy by mail to the same address where you receive invoices.

The service is charged in accordance with the valid price list, at EUR 1.70.

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You can opt to receive itemized invoices when you conclude a subscription or at any later time.

Opting in or out from receiving an itemized invoice is possible by visiting any Si.mobil point of sale, on the Moj Si.mobil portal, or by calling customer support at 040 40 40 40.

You can always check your past 3 itemized invoices on the Moj Si.mobil portal, even if you do not have the option of receiving an itemized invoice activated.

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All prices on the invoice in individual categories of services (monthly subscription fee, services in Slovenia, services abroad, etc.) are shown excluding VAT. VAT is charged with the total amount below right on the invoice (value including VAT).

For some services, for example Moneta and purchasing cinema tickets, VAT is not charged, and is therefore not listed on the invoice.

Si.mobil’s pricelists all are shown with VAT included.

For a more detailed explanation, please watch the 'Si.mobilov račun' video.

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The amount of and from outstanding invoices as of the date the invoice was issued is listed on the invoice.

Residential customers can obtain information on invoices past due by:

  • sending a text message with the keyword RACUN to 9443. The text message is charged according to the valid pricelist of your subscription plan. The service is available if your number is active;
  • on the Moj Si.mobil portal;
  • at the customer support service on 040 40 40 40;
  • at Si.mobil’s points of sale.

Business customers can obtain information on invoices past due by:

  • on the Moj Si.mobil portal;
  • with their agent;
  • by writing to: info.poslovni@simobil.si.
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