Responsibility takes root within the company.
We operate ethically and transparently, and in the long run this strengthens our reputation and the public's trust in our work. Our excellence in business is the key to our competitive edge, our successful operations, and our jobs themselves.
Efficient, ethical, and transparent operations are an important element of Si.mobil's culture.
Knowing your customers and understanding their needs and ever-changing habits have become one of the key elements of doing good business. Accordingly, we continued pursuing our strategy based on the best customer experience in 2014. We will continue to focus on providing the most advanced and comprehensive telecommunication solutions, and on increasing our number of users and the value per user.
At the end of 2013, Si.mobil had 679,172 users. Growth was the highest among subscribers, which make up 78 % of all users. The average revenue per user (ARPU) at the end of 2013 was 19.9 EUR. Total operating revenue increased by 1.5 % compared to 2012, mostly due to other operating revenue and revenue from the sale of goods.
Earnings before interest, taxes, depreciation, and amortization (EBITDA) amounted to 60.48 million EUR at the end of 2013, and earnings before tax (EBT) stood at 36.86 million EUR. Find out more in our annual report.
As a listed company doing business in international markets, Telekom Austria Group must adhere to strict rules.
What matters is not only our results, but also the way in which we achieve them, which is why we must follow and observe the group's business compliance policy. The guidelines that we publish are not only rules, but also guidance on how to act with integrity, fairness, and transparency towards our customers, business partners, other stakeholders, as well as towards ourselves.
The Code of Conduct, which provides a complete overview of our way of conduct and operations, is the umbrella document of the entire operational compliance policy. This document is implemented throughout the whole Telekom Austria Group. Its purpose is to unify instructions for appropriate business conduct, and it sets a common denominator for business culture within the group.
The rules provide guidelines which are binding for all employees, as well as students and those working through employment agencies, and any violation of the rules or guidelines constitutes a breach of the employment relationship. We adopted the following guidelines:
- Guidelines on Gifts and Invitations,
- Guidelines on Sponsorships, Donations, and Advertising,
- Guidelines on Consulting Services and Lobbying,
- Guidelines Regarding Corruption and Conflict of Interest Prevention
- Guidelines Regarding Competition Law
Si.mobil's Compliance Assessment Team
We appointed an internal team in charge of introducing and implementing business compliance guidelines, which employees can turn to if they have any questions or dilemmas. We also created a portal for reporting any violations or suspected abuse, where reports can be made completely anonymously and which is carefully managed by the head of the business compliance team.
A special compliance assessment team is in charge of implementing the compliance policy at Si.mobil. The team comprises:
- Luča Bratina (firstname.lastname@example.org),
- Suzana Banič Drašler (email@example.com),
- Janez Križan (firstname.lastname@example.org).
If you have any questions or concerns regarding compliance, you can turn to them at any time.
In pursuit of our efforts for efficient and customer-friendly operations, and in accordance with our Re.think philosophy, Si.mobil has been working hard to introduce paperless operations.
Si.mobil was the second Slovenian company to have introduced a system for the mass issue and distribution of e-invoices. Our operations are fully supported with e-archiving and in accordance with e-retention rules approved by the Archives of the Republic of Slovenia.
We introduced an innovative solution for electronic signatures - the ePen. Concluding contracts and managing relations with costumers at our sale points is done exclusively electronically.
We encourage customers to use the e-invoice. Its advantages are in the reduced consumption of paper required for printing invoices, greater business efficiency, and better security.
Invoice Payment Machines
We started installing machines which customers can use to pay their invoices without a fee. Over 50 such machines are now available.